PacBell Does Not Tolerate Sales Abuses
Re: “Consumer Groups, Union Criticize PacBell Sales Practices,” Feb. 25:
Pacific Bell is proud of the service we offer our customers, which includes providing information about new products and services that can enhance their lives. It’s all part of being a full-service telecommunications provider. And our customers--most of whom we only speak to once every four or five years--say they appreciate being told about new offerings.
Our customer service representatives are the best in the business and adhere to strict ethical standards. Pacific Bell and our parent, SBC Communications, have zero tolerance for sales abuses of any kind. Recent claims to the contrary by the Telecommunications International Union, a small union that represents less than 1% of our work force, are surprising and disappointing.
SBC would not have become Fortune magazine’s most admired telecommunications company in the world if we didn’t treat our employees and customers with integrity and respect.
CARMEN NAVA
Pacific Bell
Regional President/Los Angeles
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