AT&T ranked worst cellphone service provider by Consumer Reports
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Consumer Reports has declared AT&T to be the worst cellphone service provider in the country.
That brings AT&T, the exclusive service provider for the Apple iPhone, to dead last behind top-scorer U.S. Cellular as well as Verizon Wireless, Sprint and T-Mobile.
The company struggled in all 10 categories used to determine the rankings. Consumer Reports readers gave AT&T a score of 60, far behind the 69 they gave to second-to-last T-Mobile.
AT&T’s data and voice services and its customer service -- including staff knowledge and ability to resolve issues -- were all deemed lacking.
In response, AT&T had this to say:
‘We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20% slower on average nationwide and our largest competitor 60% slower on average nationwide. And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand –- of the industry leader.’
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-- Tiffany Hsu
